I was wondering if you can read books on Medialeep on different devices?
You can! We work on all of the most popular devices including smartphones, tablets, eReaders, laptops and PCs. You can use Medialeep on an Apple product or Android product, and even on a desktop computer. You can access our mobile-friendly content whenever, and enjoy your subscription on the go!
Are there multiple web browsers that support Medialeep?
Absolutely. Medialeep is compatible with all the leading web browsers. We are also work on all mainstream devices. To be specific, we support the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when these browsers are used with operating systems that include Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
What are the steps to fix my book when it appears to be broken?
First, contact our support staff. Next, tell us what kind of device you are using, the operating system that is being used and which book you are trying to read. Then, we will correct the problem so you can get back to your book.
I need help with other technical issues. What do I do?
You can use our contact our support staff for the support team with any other technical questions you may have. Use the form to let them know what problems you are experiencing. Then, they will look in to the issue and respond to your question.
What do I do if I am having trouble accessing it?
You can only read from our library if you download Adobe Digital Editions first. Download it here download.
I’d like to know what devices are compatible with your site?
Since our content is fully dynamic, you can listen to music or audiobooks, read books and more with any Android device, iOS device, or computer.
Will I receive a confirmation when I cancel my membership?
Yes, once you have successfully cancelled your membership, a confirmation email should appear in the inbox of the email address that was used to set up the account. In order to prevent further billing, please follow up with a support representative.
Do you have live representatives available to speak with?
Yes, we have live representatives available by phone or email. You can either speak with a live member of our staff by calling toll-free 1-866-509-3599, or you can correspond by email by sending an email to support@medialeep.com.
I would like to discontinue my billing, and I’ve already cancelled my membership. What do I do now?
If you have cancelled your membership, there shouldn’t be any additional charges billed to you. You should receive an email confirming your cancellation, however, you will still be able to access your membership until your subscription term form which you have paid expires. Please contact our customer service department if you do receive a bill in error. We will promptly look in to the matter for you.
I need to cancel my membership. Do you have a cancellation policy?
Yes, you can cancel your membership whenever you please. You will retain access to your account throughout the remainder of the term for which you have already been billed, but you will not be billed any further following the term’s expiration.
Do you have a policy regarding refunds?
We have a refund policy that follows the different eligibilities below:
- If you experienced a difficulty due to technology, if you were a victim of fraudulent activity, or if you were billed by mistake, you may be entitled to a refund.
- If you did not receive the experience you anticipated from our website, you may be entitled to a refund as well.
What will your charges appear as on my bank statement?
Your charges from Medialeep will appear as “medialeep.com 8665093599” on your bank statement. Should you have any billing inquires, please contact our support staff.
Do you ever add new content? If so, how frequently?
Yes, we are adding content all the time. We work hard to make sure you have access to the most complete library possible on a daily basis.
